Price, COD and delivery answered at volume
Handle the three questions that make up most of your inbox, without ever guessing at the status of a specific order.
- Price, cash-on-delivery and delivery time answered instantly
- Unlimited messages on Pro — volume is the whole model
- Order status excluded by design
No card · 1,000 messages a month, permanently
Volume is the model
A store running ads gets more Messenger volume than almost any other kind of business on this list, and almost all of it is three questions: how much, is there cash on delivery, how many days.
Three automations, most of the inbox
Set those three, with every spelling people actually use, and you have handled the bulk of it. On Pro there is no message cap, which matters here more than anywhere else on this page — a campaign that works should not cost you extra per reply.
Attach the product link
As a button, so it is tracked. At ad-campaign volume, knowing that 1,400 people tapped through from Messenger — and that it was 900 different people — is a number worth having next to your ad spend.
Never automate order status
You do not have live fulfilment data in Messenger, so any automated answer about a specific order is a guess. Put where is my order, tracking, not delivered and refund on the exclusion list of every automation and let a person answer them with the actual data.
This is not a limitation to work around. A confident wrong answer about someone’s parcel produces exactly the complaints and chargebacks the model cannot absorb.
Keep the tone plain
High-volume stores get a lot of suspicion in the inbox. Short, factual answers about price, COD and delivery convert better than enthusiasm.