Timings, location and fees — answered instantly, and nothing clinical
Handle the logistics questions automatically and route anything medical to a human, by design.
- Consultation fees, timings and location answered in seconds
- Appointment link with a click count
- Clinical questions excluded by design, not by hope
No card · 1,000 messages a month, permanently
Most clinic messages are admin
What time are you open, where exactly are you, how much is a consultation, do you take walk-ins. None of that needs a doctor, and all of it currently interrupts one.
Automate exactly that, and no more
Three or four keyword automations cover the logistics. Add the appointment link as a button so you can see how many people actually opened it, rather than guessing at whether the Page is doing anything.
The exclusion list is the most important setting
This is the one industry where the words you block matter more than the words you answer. Put symptoms, conditions, medication names, is it serious, should I come in and anything similar on the exclusion list of every automation. Those messages must reach a person.
If you turn on the AI, keep it narrow
LeadWave AI answers only from the knowledge you write. Write the logistics — hours, fees, location, parking, what to bring — and nothing else. It will correctly say it does not know when asked something clinical, and offer to have someone come back to them. That is the behaviour you want, and it is the default.
A note on records
Messages exchanged through your Page are held by LeadWave so your inbox can show the thread. Do not invite patients to send clinical details or documents through it; point them at whatever system you already use for that.